If you want to reset your Google Authenticator for Cobo Accounts due to device loss or replacement, follow these steps:
  1. Log in to Cobo Accounts, then click MFA Management tab.
  2. Click Modify next to Google Authenticator to display the dialog as the following screenshot shows. On-screen instructions for resetting Google Authenticator
  3. Open Google Authenticator on your new device and scan the QR code, enter the six-digit code from Google Authenticator on the dialog, and click Submit to display the Choose MFA method dialog as follows. The Choose MFA method dialog
  4. On the Choose MFA method dialog, you can choose either of the following two methods: Method 1: Use your old Google Authenticator device Click Google Authenticator and the following instructions will be displayed. The screenshot of using old Google Authenticator device to reset Enter the six-digit code from the old Google Authenticator device.
    If your old Google Authenticator device is not available, please choose method two which uses Cobo Guard to reset Google Authenticator. If you have not set up Cobo Guard, please contact our support team to help you reset Google Authenticator.
    Method 2: Use Cobo Guard Click Cobo Guard and the following instructions will be displayed. The screenshot of using Cobo Guard to reset Open the Cobo Guard app and approve the modify-MFA request. The screenshot of Cobo Guard request Then return to the Cobo Accounts page and click Authentication completed.
    If your Cobo Guard is unavailable, please refer to reset Cobo Guard due to device change or app reinstallation.
Now your Google Authenticator has been reset. You can use the new device to log in to Cobo Accounts.
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