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View your pricing plans

To view the pricing plans you are currently using, follow the steps below:
  1. Log into Cobo Portal.
  2. Click your profile avatar in the top-right corner, and choose Pricing Plans.
  3. Select a product to see the corresponding pricing plan.
It is recommended that you purchase add-on packages or upgrade to a higher-tier plan when one or more usages are nearing their limits. This will ensure uninterrupted service and avoid any potential disruptions or overage charges.

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Upgrade a pricing plan

If your organization has an active paid Starter or Standard plan and you want to upgrade to a higher-tier plan, reach out to the sales team. Self-service plan upgrades are not available for organizations that already have an active paid plan.

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Purchase add-on packages

Add-on packages will be used to offset any usage exceeding your pricing plan quota immediately after the purchase. To purchase add-on packages, follow the steps below:
  1. Log into Cobo Portal.
  2. Click your profile avatar in the top-right corner, and choose Pricing Plans.
  3. Select the product for which you want to purchase add-on packages.
  4. Select the item for which you want to purchase add-on packages, and click Buy More.
  5. Select the package type and quantity you want to purchase.
  6. Click Pay to complete the purchase.
  7. In the Payment Details dialog, you can use Fee Station to complete the payment. For more details, refer to Fee Station.
Notes:
  • You can purchase multiple add-on packages of the same type. The deduction rules are as follows:
    • The usage that expires first is deducted first. If the expiration dates are the same, the deduction is based on the time of order placement, with the earlier order being deducted first.
    • After all add-on packages have been deducted, any remaining excess usage will be subject to overage charges calculated at the corresponding unit price.
  • Add-on packages cannot be used for deductions beyond the expiration date. To avoid increased costs or business impact, it is recommended that you promptly purchase additional add-on packages when the current ones are running out.