Bills & Payments
Manage your pricing plans
View your pricing plans
To view the pricing plans you are currently using, follow the steps below:
- Log into Cobo Portal.
- Click the profile icon at the bottom left, and choose Pricing Plans.
- Select a product to see the corresponding pricing plan.
It is recommended that you purchase add-on packages or upgrade to a higher-tier plan when one or more usages are nearing their limits. This will ensure uninterrupted service and avoid any potential disruptions or overage charges.
Upgrade a pricing plan
Reach out to our sales team if you want to upgrade your pricing plan.
Purchase add-on packages
Add-on packages will be used to offset any usage exceeding your pricing plan quota immediately after the purchase.
To purchase add-on packages, follow the steps below:
- Log into Cobo Portal.
- Click the profile icon at the bottom left, and choose Pricing Plans.
- Select the product for which you want to purchase add-on packages.
- Select the item for which you want to purchase add-on packages, and click Buy More.
- Select the package type and quantity you want to purchase.
- Click Pay to complete the purchase. To learn how to make a payment, see Payment methods.
Notes:
- You can purchase multiple add-on packages of the same type. The deduction rules are as follows:
- The usage that expires first is deducted first. If the expiration dates are the same, the deduction is based on the time of order placement, with the earlier order being deducted first.
- After all add-on packages have been deducted, any remaining excess usage will be subject to overage charges calculated at the corresponding unit price.
- Add-on packages cannot be used for deductions beyond the expiration date. To avoid increased costs or business impact, it is recommended that you promptly purchase additional add-on packages when the current ones are running out.
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