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Portal Mobile is currently available only to new users and organizations provisioned by Cobo Sales that have never been bound to Cobo Guard. Existing Cobo Guard users cannot use Portal Mobile or migrate to it yet. See Migrate from Cobo Guard.
Portal Mobile supports sign-in only. It does not provide registration for new accounts or organizations. To request access, contact Cobo Sales.

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Available sign-in methods

The sign-in screen offers the following methods:
  • Continue with Google: Available on iOS and Android.
  • Continue with Apple: Available on iOS only. You can choose whether to share your email address with Apple. If you hide it, Apple provides a private relay address instead of your personal email address.
  • Continue with email: Enter the email address of your provisioned account, then sign in with a password or email verification code. Portal Mobile does not create an account if the address has not been provisioned.

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If your account has not been provisioned

If the app says your email address is not registered or the account does not exist, contact Sales to confirm the provisioning status. Do not repeatedly try other email addresses; Portal Mobile does not support self-service registration.

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Sign in with email

For a provisioned email account, you can choose either:
  • Password: Enter your email login password.
  • Email verification code: Request a one-time code and enter it to sign in without a password.
If you forgot your password, use Forgot password on the email sign-in screen. The email OTP flow is separate from password reset and cannot be reused across these purposes.

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Apple private relay addresses

When you sign in with Apple and choose Hide My Email, your account may show an address ending in @privaterelay.appleid.com. This is an Apple-managed forwarding address. Portal Mobile labels it as a hidden email address rather than displaying it as your ordinary email. If you later set an email password, Portal Mobile uses an available non-private-relay account email (for example, a linked Google email) as the email anchor where applicable. Keep access to the Apple ID and its relay mailbox so that you can receive verification messages.

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Manage login methods

After signing in, open Me > Login & Security to review available login methods. You can:
  • Link a Google or Apple account that is not already linked;
  • Add an email login and set or change its password;
  • Add and manage passkeys (up to the limit shown in the app);
  • View whether an Apple login uses a hidden email address.
Linking an account opens the providerโ€™s authorization page and returns to Portal Mobile after the result is verified. If the flow is cancelled or the callback cannot be verified, the account is not linked.